1. Data Controller
The entity responsible for processing your personal data is:
PluriaTek SRL
Aardebergstraat 2A
1800 Vilvoorde – Belgium
Company number (BCE): 1028.620.959
Email:
[email protected]
“CryptKi” refers to the online platform operated by PluriaTek SRL.
2. What Personal Data We Collect
We only collect data necessary for our services.
2.1. When you place an order
- Name
- Email address
- Billing and shipping address
- Phone number (optional)
- Company name & VAT number (business orders)
- Order details (products purchased, amount, delivery method)
2.2. When you create an account
- Name
- Email address
- Password (encrypted and unreadable)
2.3. When you contact customer support
- Name
- Email address
- Message content
- Order reference (if applicable)
2.4. Technical data (via cookies, only with your consent)
- IP address
- Device type
- Browser information
- Pages visited
- Time spent on the website
- Navigation paths
You may withdraw or modify your cookie preferences at any time through the Cookie Settings or your browser.
2.5. Newsletter subscription (optional)
- Email address
- Language preference
- Interaction logs (email opened, clicked)
3. Why We Process Your Data (Legal Bases)
We process your personal data based on the following legal grounds:
3.1. Contract performance
To process your order and deliver your products:
- Payment processing
- Delivery
- Order updates
- Invoicing
3.2. Legal obligation
To comply with:
- tax and accounting retention periods,
- consumer protection rules,
- fraud prevention regulations.
3.3. Consent
Based on your explicit consent, for example for:
- Newsletter subscription
- Marketing emails
- Analytics cookies & tracking technologies
You may withdraw consent at any time.
3.4. Legitimate interest
To pursue our legitimate interests, such as:
- Improving our website
- Ensuring platform security
- Preventing abusive or fraudulent activity
We do not engage in automated decision-making that produces legal effects.
4. Newsletter and Marketing Emails
If you subscribe to our newsletter, we process your email based on your explicit consent.
Our newsletters may include:
- educational articles,
- best practices for crypto security,
- product news,
- promotions and temporary offers.
You can unsubscribe at any time via the link included in each email.
CryptKi never sells or shares subscriber data with third parties for advertising.
5. Cookies & Tracking Technologies
Cookies and similar technologies may be used on CryptKi.com to support and improve your experience.
Cookies may be used to:
- enable essential website functions,
- measure website performance,
- personalise content or promotions (with consent).
Upon visiting CryptKi.com, you may choose which cookies to accept. You may modify or withdraw your preferences at any time via Cookie Settings.
See the Cookie Policy for full details.
6. Sharing Your Data
We share personal data only when necessary and with trusted, GDPR-compliant service providers:
- shipping companies
- payment processors
- email delivery services
- hosting and IT security providers
- accountants and legal advisors
We never sell your personal data.
7. International Transfers
If personal data is transferred outside the EU/EEA, we ensure your protection by using appropriate safeguards.
This may include:
- an adequacy decision, or
- Standard Contractual Clauses (SCCs).
8. Data Retention Periods
We retain your data only for as long as necessary to fulfil the purposes described in this policy and to comply with legal obligations.
- Order and billing data: 10 years (legal requirement)
- Customer support messages: up to 3 years
- Newsletter subscribers: 24 months after last interaction
- Analytics data: according to cookie settings (usually 13–25 months)
- Account data: retained until the user deletes their account
Data no longer required is securely deleted or anonymised.
9. Your Rights Under the GDPR
You have the following rights regarding your personal data:
- Access your personal data
- Rectify inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to certain processing operations (e.g., direct marketing)
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at: [email protected]
We respond within one month, as required by law.
You may also file a complaint with the Belgian Data Protection Authority (APD/GBA).
10. Security Measures
CryptKi implements industry-standard security measures to protect your data, including:
- encrypted website and database connections,
- encrypted password storage,
- role-based access controls,
- secure hosting environments,
- continuous monitoring,
- regular updates and vulnerability patches,
- staff confidentiality and security awareness.
⚠️ CryptKi never has access to and will never request:
- recovery phrases
- PIN codes
- private keys
- seed phrases or cryptographic secrets
Customers remain solely responsible for securing their wallet credentials.
11. Changes to This Policy
This Privacy Policy may be updated occasionally to reflect:
- regulatory changes,
- service updates,
- new features,
- new data processing activities.
The updated version will always be published on this page, with a revised “Last updated” date.
12. Contact
For questions about this Privacy Policy or personal data processing, you can contact us at:
PluriaTek SRL
Aardebergstraat 2A
1800 Vilvoorde – Belgium